We sat down with Gainsight CEO Nick Mehta to discuss why the customer journey is so important today and how AI is changing the future of customer experience.

The Docusign Intelligent Agreement Management (IAM) platform will soon be available in ChatGPT, enabling users and AI agents to create, sign, and manage contracts in a seamless experience.

Simplify agreement processes and unlock insights with the Docusign for Developers Discover 2025 Q4 release. Connect your agreements and workflows to the tools you use to manage them, streamline your workflows, and accelerate your work with AI.

Trust is the foundation for the development of AI technology, especially when it comes to the contract process. Building that trust begins with AI that leverages specialized contract domain expertise—the kind of deep knowledge that gives legal and business teams confidence in the decisions they make.

For AI to truly unlock value in contract management, a platform must go beyond basic document analysis. It needs to be trained on a rich, diverse, and consented contract datasets, integrate seamlessly with systems of work, and deliver enterprise-grade security, scalability, and trust.

AI can drastically improve your business workflows, especially throughout your agreement process, as long as it’s applied correctly. Here are some answers to key questions you may have about how AI can improve your contract workflows.