How Leading Organizations Are Transforming HR with Docusign

Human resources has always been about people, but too often it’s slowed down by paper, manual processes, and compliance risk. HR leaders today face mounting pressure to do more with less:

• Accelerate hiring and onboarding to secure top talent

• Reduce errors and compliance risks in sensitive processes

• Improve employee programs like career development, performance management and benefits

• Scale HR operations without adding more staff

The good news? Across industries, HR leaders are proving that intelligent agreement management (IAM) can transform HR document processes into a strategic advantage. Here’s how five organizations—Insperity, United Airlines, Adeva, the New Mexico Educational Retirement Board, and Florida State University—are transforming HR with Docusign IAM.

United Airlines onboards new staff more efficiently

Challenge: Staff background checks and fingerprint renewals were bogged down by lengthy delays, often taking 15 days or more. For an airline operating at a global scale, these bottlenecks didn’t just slow down HR; they risked delaying critical operations and compliance timelines tied to safety regulations. HR teams needed a faster, more reliable way to keep employees cleared and in the air.

Solution & Results:

• Integrated Docusign eSignature into ServiceNow workflows

• Reduced fingerprint authorization from 15 days to less than a day

• Renewal processing now finishes in under 24 hours

Learn more about how United Airlines developed a faster and more transparent process for onboarding employees.

Adeva accelerates global talent onboarding

Challenge: As a global talent network, Adeva needed to contract and onboard developers quickly, but paper-driven agreements meant delays of nearly three weeks. With talent spread across multiple countries, the lack of automation made it harder to meet client needs, created friction in the candidate experience, and slowed the company’s ability to scale.

Solution & Results:

• Leveraged Docusign eSignature integrated with HubSpot

• Reduced contract execution time by 90%, from ~20 days to just 90 minutes

• Onboards new hires in under 48 hours, improving agility and client satisfaction

Learn more about how Adeva accelerates global onboarding.

New Mexico Educational Retirement Board reduces retirement processing time

Challenge: Serving over 160,000 members and processing nearly 300,000 documents annually, the board struggled with paper-based retirement applications that took two weeks or more and had a 70% error rate. This backlog frustrated members, strained staff resources, and put pressure on the organization during a historic retirement boom.

Solution & Results:

• Deployed Docusign in just six weeks, supported by training and a phased rollout

• Reduced retirement processing from two weeks to just two days

• Expanded digital workflows across eight processes, from direct deposits to beneficiary updates, with plans to double use cases as eNotary expands

Learn more about how the New Mexico Educational Retirement Board reduced processing time.

Florida State University offers innovative digital experiences 

Challenge: As a Top 20 public institution, FSU needed to eliminate paper-heavy processes across HR, procurement, and academic administration that slowed hiring and staff services. These inefficiencies not only consumed staff time but also impacted the student and faculty experience, making it harder to deliver the speed and responsiveness expected of a modern university.

Solution & Results:

• Processes 100,000–200,000 envelopes per month with a 90% success rate

• Reduced turnaround time from days to minutes

• Integrated with Workday, Oracle, Canvas, Salesforce, and SciQuest to create a unified campus-wide digital ecosystem

Learn more about FSU’s campus-wide digital adoption.

Customers leading the way in transforming HR

Across industries, organizations are proving what’s possible when agreements are transformed with Docusign IAM. HR leaders may face similar challenges, but these stories show how each one can be solved—making every interaction seamless, intuitive, and respectful, and building confidence and trust with employees from the very first touchpoint.

For HR teams, streamlined workflows mean less time spent on administration and more time invested in engagement, culture, and strategy. For leadership, AI-driven insights reveal workforce trends that lead to smarter, faster decisions. And because Docusign IAM integrates directly with the systems HR already relies on, transformation is not disruptive—it’s additive, elevating existing processes and unlocking new possibilities.

The takeaway is clear: when agreements are intelligent, secure, and connected, HR becomes more than a back-office function. It becomes a true strategic advantage.

Learn more about how the Docusign IAM platform transforms HR across the hire-to-retire lifecycle.